Terms & Conditions

About Us

Ice Pack 4 Less is owned and operated by Value Products Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. Please note that our operating hours are Monday-Friday 9am to 5pm, except for bank holidays.

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received it is sent through our systems promptly to ensure your order is picked, packaged and despatched in as least time as possible to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavour to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices: Unless stated to be fixed for a stated period, Value Products Ltd reserves the right to change prices at any time without prior notice. All prices are excluding VAT.

Online Product Images and Descriptions: Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Value Products Ltd will still be fit for the purpose of its intended use.

Overseas Orders: Value Products Ltd reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling

We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.

Next day delivery is standard on all UK orders processed before 4:30pm for stocked items only. Orders placed on a Friday before 4:30pm will be delivered the following Monday. Deliveries to some remote home addresses and/or regions may take up to 5 days. Despite our best efforts there are parts of the UK we cannot reach with a next day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please click here.

Please note that Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.

Delivery Schedule

All orders received before 4:30pm will be despatched same day. Orders placed after 4:30pm friday or during the weekend will be despatched on the following Monday. 95% of orders will be delivered next working day for in- stock items only. Spend over £40 before VAT and carriage and your order will be despatched free of charge.

Back Orders

If your item is not in stock, we will back order for you.

Tax Charges

Please note that all prices quoted exclude VAT. For orders made from the UK or the European Union, 20.0% VAT is added. 

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. All online transactions paid for by credit or debit card are processed via SagePay (formerly Protx) secure servers to ensure total peace of mind. We never hold any credit card details ourselves.

We accept payments from the following card types:

• Visa
• Mastercard
• Visa Electron
• Visa Debit
• PayPal
• Amazon Payments

Guarantee

30 day no quibble guarantee* - if for any reason you are not TOTALLY SATISFIED with your purchase, simply call us within 30 days upon receipt of goods on 0800 1777 118 and we will provide a full refund, the option to credit your account or send replacement goods.

 

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 30 days of receipt of goods. This does not affect the Customer's statutory rights.

Limit of Liability

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Reaching Us

If you need to reach us, please email us at sales@icepacks4less.co.uk, alternatively, you can call on 0800 1777 118 or fax us on 0800 1777 119 or write to us at: Value Products Ltd, 1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, Poole, BH17 0LA.

 

Returns Policy

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

 

Value Products Ltd. Cancellation Rights: Value Products Limited extends this from 14 days to a full 30 day period from the day goods are received as part of our no quibble guarantee. The following illustrates our cancellation rights against your statutory cancellation rights: